TERMS AND CONDITIONS
1. Booking Confirmation
A booking is confirmed only when the customer receives a confirmation email/SMS from the service provider.
By booking online, the customer agrees to these Terms & Conditions.
2. Services & Pricing
The final price may change if the actual vehicle condition (e.g., excessive dirt, pet hair, stains, odor) requires additional time or products.
Any price change will be communicated before work begins.
3. Access & Location Requirements
The customer must provide safe, legal, and unobstructed access to the vehicle at the agreed time and location (e.g., driveway, street parking with no restrictions).
If the vehicle is parked in a location where mobile detailing is not permitted (e.g., restricted strata/commercial lot), the customer is responsible for obtaining permission.
If the detailer cannot access the vehicle due to locked gates, no parking, or blocked access, a trip fee may apply, or the booking may be cancelled without refund.
4. Utilities
The customer must provide access to an external water supply (garden tap or similar) and electricity (standard outlet within 30m of the vehicle).
5. Cancellations & Rescheduling
Cancellation / reschedule – at least 10 hours before the appointment.
To cancel or reschedule, the customer must use the online booking system or call/text the number provided in the confirmation.
6. Payment
Payment is due on the day of service, either before or immediately after completion, as specified during checkout.
Accepted methods: Credit / debit card ( 2% surcharge ), payID, cash & bank transfer.
7. Vehicle Condition & Liability
The detailer will take reasonable care, but the customer agrees that excessive dirt, damage, or wear pre‑existing will be noted (photos may be taken before starting).
The detailer is not liable for:
Pre‑existing paint defects, scratches, clear coat failure, rust, or corrosion.
Damage to loose/unsecured items inside the vehicle (the customer should remove valuables).
Issues arising from non‑disclosed vehicle modifications or fragile components.
In the unlikely event of damage caused directly by the detailer, liability is limited to the cost of the detailing service or repair (at the detailer’s discretion), excluding consequential losses (e.g., lost work time).
8. Weather & Unforeseen Circumstances
The detailer may reschedule at no charge if rain, extreme heat, or unsafe conditions (e.g., lightning, smoke) would prevent a proper finish.
The customer will be offered the next available slot or a full refund if no suitable time is found.
9. Customer Satisfaction
The customer must inspect the finished work before the detailer leaves. Any issues must be raised immediately to allow correction on the spot.
Claims made after the detailer has left will be considered on a case‑by‑case basis but are not guaranteed due to possible subsequent contamination (e.g., bird droppings, dust, rain).
10. Right to Refuse Service
The detailer may refuse or stop work if the customer is abusive, the vehicle is unsafe (biohazards, needles, broken glass), or access conditions violate these terms. In such cases, a 50% fee may still apply for time and travel.
11. Governing Law
These terms are governed by the laws of New South Wales, Australia
By using this site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our site is the property of the site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Services
These Terms and Conditions govern the sale of services available on our site.
The following services are available on our site:
Car Detailing.
Car Photography
The services will be paid for in full upon the completion of the service.
These Terms and Conditions apply to all the services that are displayed on our site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods:
Credit Card, Debit Card ( 2% surcharge )
Bank Transfer
Cash
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this site you indemnify and hold harmless our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of New South Wales.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We will notify users by email of changes to these Terms and Conditions or post a notice on our site.
Contact Details
Please contact us if you have any questions or concerns.