TERMS AND CONDITIONS
1. Booking Confirmation
A booking is confirmed only when the customer receives a confirmation email/SMS from the service provider.
By booking online, the customer agrees to these Terms & Conditions.
2. Services & Pricing
The final price may change if the actual vehicle condition (e.g., excessive dirt, pet hair, stains, odor) requires additional time or products.
Any price change will be communicated before work begins.
3. Access & Location Requirements
The customer must provide safe, legal, and unobstructed access to the vehicle at the agreed time and location (e.g., driveway, street parking with no restrictions).
If the vehicle is parked in a location where mobile detailing is not permitted (e.g., restricted strata/commercial lot), the customer is responsible for obtaining permission.
If the detailer cannot access the vehicle due to locked gates, no parking, or blocked access, a trip fee may apply, or the booking may be cancelled without refund.
4. Utilities
The customer must provide access to an external water supply (garden tap or similar) and electricity (standard outlet within 30m of the vehicle).
5. Cancellations & Rescheduling
Cancellation / reschedule – at least 10 hours before the appointment.
To cancel or reschedule, the customer must use the online booking system or call/text the number provided in the confirmation.
6. Payment
Payment is due on the day of service, either before or immediately after completion, as specified during checkout.
Accepted methods: Credit / debit card ( 2% surcharge ), payID, cash & bank transfer.
7. Vehicle Condition & Liability
The detailer will take reasonable care, but the customer agrees that excessive dirt, damage, or wear pre‑existing will be noted (photos may be taken before starting).
The detailer is not liable for:
Pre‑existing paint defects, scratches, clear coat failure, rust, or corrosion.
Damage to loose/unsecured items inside the vehicle (the customer should remove valuables).
Issues arising from non‑disclosed vehicle modifications or fragile components.
In the unlikely event of damage caused directly by the detailer, liability is limited to the cost of the detailing service or repair (at the detailer’s discretion), excluding consequential losses (e.g., lost work time).
8. Weather & Unforeseen Circumstances
The detailer may reschedule at no charge if rain, extreme heat, or unsafe conditions (e.g., lightning, smoke) would prevent a proper finish.
The customer will be offered the next available slot or a full refund if no suitable time is found.
9. Customer Satisfaction
The customer must inspect the finished work before the detailer leaves. Any issues must be raised immediately to allow correction on the spot.
Claims made after the detailer has left will be considered on a case‑by‑case basis but are not guaranteed due to possible subsequent contamination (e.g., bird droppings, dust, rain).
10. Right to Refuse Service
The detailer may refuse or stop work if the customer is abusive, the vehicle is unsafe (biohazards, needles, broken glass), or access conditions violate these terms. In such cases, a 50% fee may still apply for time and travel.
11. Governing Law
These terms are governed by the laws of New South Wales, Australia